Privacy Policy

RZRV ("we," "us," or "our") operates the RZRV platform at rzrv.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using RZRV, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the service.

Information We Collect

Information you provide

• Account information: name, email address, and password when you create an account.
• Business information: business name, address, phone number, and service details you configure in your workspace.
• Booking data: appointment details, customer names, contact information, and notes associated with bookings.
• Payment information: billing details processed securely through Stripe. We do not store full credit card numbers on our servers.
• Communications: messages you send through our support channels or AI booking assistant.

Information collected automatically

• Usage data: pages visited, features used, and interactions with the platform.
• Device information: browser type, operating system, IP address, and device identifiers.
• Cookies and similar technologies: we use cookies to maintain sessions, remember preferences, and analyze usage patterns.

How We Use Your Information

• Provide, maintain, and improve the RZRV platform and services.
• Process appointments, send reminders, and manage bookings on your behalf.
• Train and improve our AI features, including the booking assistant and no-show prediction models.
• Process payments and prevent fraud through our payment processors.
• Send transactional emails such as booking confirmations, reminders, and account notifications.
• Respond to your support inquiries and provide customer service.
• Analyze usage patterns to improve performance, reliability, and user experience.
• Comply with legal obligations and enforce our Terms of Service.

AI and Machine Learning

RZRV uses artificial intelligence and machine learning to power features like our booking assistant, no-show prediction, and smart scheduling suggestions. These systems process booking data, customer interaction patterns, and scheduling history to deliver personalized experiences.

AI-generated suggestions (such as optimal time slots or risk scores) are provided as recommendations. You maintain full control over your scheduling decisions. We do not sell AI-derived insights about your business or customers to third parties.

How We Share Your Information

We do not sell your personal information. We may share data with:

• Service providers: third-party vendors who help us operate the platform (e.g., hosting, email delivery, payment processing, analytics).
• Calendar integrations: when you connect Google Calendar, Outlook, or other calendar services, appointment data is shared with those providers per your configuration.
• Payment processors: Stripe processes your payment information under their own privacy policy.
• Legal requirements: when required by law, court order, or governmental authority, or to protect the rights, safety, or property of RZRV, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, role-based access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your account and booking data for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention or financial record-keeping).

Your Rights

Depending on your location, you may have the following rights:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct inaccurate or incomplete data.
• Deletion: request that we delete your personal data, subject to legal retention requirements.
• Portability: request your data in a structured, machine-readable format.
• Opt-out: unsubscribe from marketing communications at any time using the link in our emails.

To exercise any of these rights, contact us at [email protected].

Cookies

We use essential cookies to keep you logged in and maintain your session. We also use analytics cookies to understand how users interact with our platform. You can control cookie preferences through your browser settings, though disabling essential cookies may affect functionality.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

RZRV is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of RZRV after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

RZRV
[email protected]